In the 3rd installment of our Maximo Service Request introduction, you will see how the new work center format easily leads the user through the creation of a service request, including easily identified classifications and responses to streamline data capture and ensure you get the information you require to make good business decisions around validity, […]
In a follow-up topic to our introduction to Service Requests, we will demonstrate how to create a Service Request in classic Maximo. As a bonus, you will see how a quick-to-production how-to video can transform a process within your company for new user, process update or even refresher training. Check out this 2-minute video on […]
Use the Service Requests application to create, view, and resolve service requests from customers or requestors. The request can be to resolve an issue, obtain new service, obtain information, or change a current service. Either a service desk agent or a customer can create a Maximo service request. A Maximo service request record is a […]
Maximo Academy: Insights for intelligent asset maintenance and operations Excerpt reprinted from IBM Internet of Things blog. Ontracks will be a sponsor at the IBM IoT Exchange and Maximo Academy March 17-19, 2020. What do you want to accomplish in 2020? One thing for sure, it won’t be the same thing as last year. The market […]
Don’t be overwhelmed by Maximo. Training is the secret to IBM’s EAM. When my husband and were in the market for a new home, we toured several models in many of the new neighborhoods in Denver. Each room was staged and decorated perfectly. The gourmet kitchens gleamed with their stainless steel appliances and numerous cabinets […]