One Call Integration with Maximo

  1. Maximo One Call Integration
  • Industry:

    Gas Distribution Utility

    Maximo Version:

    Maximo 7.1 (at the time of deployment)

    Solution Components:

    Maximo Enterprise
    Maximo Spatial

    Major Business Benefit:

    1. Improved Response to One Call Tickets
    2. Reduced effort in manually entering One Call tickets into Maximo Work Orders.
    3. Auto notification of start/completion results for improved control
  • Ontracks has integrated to a large One Call system. By integrating to One Call system, tickets are automatically downloaded into One Call and created as Maximo Service Requests (which are subsequently moved to Work Orders). The integration provides the following functionality:

    1. Maximo polls One Call regularly for new One Call tickets. When a new ticket is found, Maximo processes the file into a Service Request (SR) or Work Order.
    2. The Work Order Location is derived from the ticket and assigns it to the closest field office.
    3. On Work Order completion, Maximo automatically emails or faxes dig safe brochures and the GIS drawing to the requester.

    For more information or a demonstration, please contact us.
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