One Call Integration with Maximo

  1. Maximo One Call Integration
  • Industry:

    Gas Distribution Utilty

    Maximo Version:

    Maximo 7.6

    Solution Components:

    • Maximo Enterprise
    • Maximo Spatial
    • Open Source Middleware

    Major Business Benefits:

    1. Improved response to One Call Tickets
    2. Reduced effort in manually entering One Call tickets into Maximo Work Orders
    3. Auto notification of start/completion results for improved control
    4. Simplified IT integration support
  • One Call Ticket Integration

    Ontracks has integrated to a large One Call system. The integration receives ticket messages from a provincial One Call system, translates them into Maximo format, and creates Maximo work orders. The integration provides the following functionality:

    • Integration polls regularly for new One Call tickets. When a new ticket is found, the integration creates, updates, or cancels work orders based on individual ticket information.
    • The integration processes attached images and links them to the work order.
    • The work order location is derived from the ticket and assigned to the nearest field office.
    • On work order completion, Maximo automatically emails or faxes dig safe brochures and the GIS drawing to the requestor.
    • Maximo provides additional processing logic to relate tickets together and to prevent One Call errors from importing, which makes support easier.

    For more information, please contact us.

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