In the 3rd installment of our Maximo Service Request introduction, you will see how the new work center format easily leads the user through the creation of a service request, including easily identified classifications and responses to streamline data capture and ensure you get the information you require to make good business decisions around validity, […]
Configurations We Love (and You May Too)! Most of us who have worked with Maximo over a long time, likely have a list of Maximo “pet peeves”. As much as we love Maximo, there is always room for some improvement, just like with any software application. However, one advantage Maximo has over many other applications […]
Quit Arguing. Does your organization struggle to define standard maintenance and reliability reporting metrics? Is it difficult to provide accurate performance metrics to your executive team? Is your business faced with the challenges of exporting data from Maximo, to be used in other reporting tools, such as PowerBI or Cognos? Is Compliance or Backlog defined […]
In a follow-up topic to our introduction to Service Requests, we will demonstrate how to create a Service Request in classic Maximo. As a bonus, you will see how a quick-to-production how-to video can transform a process within your company for new user, process update or even refresher training. Check out this 2-minute video on […]
What is SSL? Secure Sockets Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client – typically a web server (website) and a browser. It uses encryption algorithms to scramble data in transit, preventing hackers from reading it as it is sent over the connection. HTTPS (Hyper […]
Use the Service Requests application to create, view, and resolve service requests from customers or requestors. The request can be to resolve an issue, obtain new service, obtain information, or change a current service. Either a service desk agent or a customer can create a Maximo service request. A Maximo service request record is a […]