Workshop Cancellation Policy

 

Ontracks Cancellation Policy:

  • Ontracks reserves the right to cancel a scheduled workshop up to 10 business days before the course start date.If a workshop is cancelled, we will contact students directly to arrange a training credit or refund. Every effort will be made to reschedule a cancelled class, or transfer enrollments to a later date. We ask that you wait to make any travel arrangements until 10 business days before the course start date. We are unable to reimburse any travel expenses if the course is cancelled. Therefore, we recommend waiting until you receive final notification of class registration before booking travel.
  • Ontracks’ training workshops are accessible to end-users only. Ontracks reserves the right to cancel registration for anyone deemed to be a service provider or non-end user. In the event Ontracks cancels an individual’s registration, a full refund for the workshop will be provided.

Customer Cancellation Policy:

  • Customer cancellations received more than 15 business days before the course start date are eligible for a 100% refund.
  • Customer cancellations received more than 5 business days before the course start date are eligible for a 50% refund.
  • Customer cancellations made less than 5 business days before the course start will not be eligible for a refund.
  • Course enrollment substitutions are acceptable any time up to the course start date.
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